Returns and Exchanges
We want you to be satisfied with your purchase on Joyx. If something is not as it should be, please contact us.
Product Return within 14 Days after Delivery
Products can be returned within 14 days after delivery for exchange or refund. Underwear must be in its original packaging, in the same condition as delivered, unworn and with all tags and labels attached.
To return or exchange the goods, please contact us at [email protected] to get your RMA (Return Merchandise Authorization) number and further information/instructions.
Is your item faulty? Contact us first at [email protected]. If the product is defective, Joyx will cover the return shipping costs.
We guarantee the quality of all products for up to 2 years after the purchase date for defects in material or manufacturing. This warranty does not cover faults caused by:
- Improper use or mishandling
- Improper storage or maintenance
- Normal wear and tear
Is something wrong with the product? Please contact us at [email protected], we will advise you on how to proceed. Joyx covers the return shipping costs of faulty items.