Home Terms and Conditions

Terms and Conditions

The “Joyx” online shop located at is operated by

Studio 51 s.r.o.
Touzimska 889/D3
199 00 Praha 9
Czech Republic
(European Union)

VAT: CZ28257308
E-mail: [email protected]

These Terms and Conditions (hereinafter referred to as “Terms”) of the company Studio 51 s.r.o. (hereinafter referred to as “Seller”) shall apply to all contracts concluded between a consumer (hereinafter referred to as “Buyer”) and the Seller relating to all goods and/or services presented in the Seller’s online shop (hereinafter referred to as “Website”).

By using the Website, ordering or purchasing goods and/or services, the Buyer agrees to be bound by the Terms.

The Buyer is obliged to provide current, complete and accurate contact and delivery information necessary for order fulfilment.

International Orders

The Seller is shipping goods from Prague, Czech Republic. When shipping goods outside the European Union, the parcel passes through customs in the destination country. All fees associated with customs procedure (e.g. customs duties, import taxes, VAT) are borne by the Buyer.

The Seller is selling goods that are legal in the Czech Republic. Whether the goods are legal in the Buyer’s country of residence depends on local laws and regulations. The Buyer must adhere to and be aware of the laws and regulations of the country to which the goods are shipped.

The Buyer is responsible for any legal problems arising from customs clearance and receiving the goods in the destination country. The Seller is not responsible for the sale and delivery of forbidden goods to the destination country. The Seller is not liable for items that are opened, lost, detained or seized by postal or customs authorities in the destination country.

In case of return of the shipment due to the Buyer (e.g. rejection of the shipment by the customs authorities or the Buyer, refusal to pay customs duties, incorrect address in the order), the actual cost of the way back is covered by the Buyer.

Product Information

The Seller strives to provide accurate information about the products sold. However, the Seller is not responsible if any information is not accurate, complete or current. The product descriptions, parameters and images on the Website are provided for general information only.

All prices on the Website include VAT, where applicable.

The Seller provides information on available shipping and payment options on the Website.

Return Policy

The Buyer can claim the exchange of goods or cancel a sale contract and return the goods within the legal term of 14 days after delivery. The returned goods must not be used and damaged. Some types of goods can be returned in original unopened/sealed packaging only – for hygienic reasons (erotic toys, cosmetics) or copyright reasons (DVDs, books). The refund will be processed after receipt and inspection of the returned goods by the Seller.

The Seller provides additional information and conditions on the return of goods on the Website.

Product Warranty

The Seller provides a 2-year warranty on the goods in accordance with the law of the Czech Republic. The warranty covers manufacturing faults, not faults caused by improper use, mishandling, improper storage and normal wear and tear. Claims are met as soon as possible, no later than 30 days from their commencement, i.e. receipt of the claimed goods by the Seller.

The Seller provides additional information and conditions on the warranty claims on the Website.


The Seller respects the privacy of all users of the Website and ensures that all personal information provided will be treated in confidence. Information on personal data protection is available on the Website.

Applicable Law and Competent Jurisdiction

These Terms and all agreements concluded under these Terms will exclusively be governed by the law of the Czech Republic. For any type of disputes that may arise as a result of these Terms or agreements concluded between the Seller and the Buyer, the courts of the Czech Republic will be competent.